Shipping costs & delivery times
Hearing aids are shipped to you free of charge. Hearing aid accessories are also free of shipping costs if the order value is at least $499. Under an order value of $499 shipping costs are $39 for DHL Express Shipping.
Once our package has been handed over to our partner DHL, you will receive a shipping confirmation from us by e-mail. In the e-mail is your shipment number (ID) and a link with which you can track the order.
For orders to third countries, we show VAT/taxes on the invoice.
We generally distinguish between hearing aids and accessories or spare parts.
For hearing aids, the delivery time is currently around 5-14 days business days, depending on the manufacturer and hearing aid model.
For accessories and spare parts, the delivery time is around 1-6 business days for express shipping.
How do you receive your bill?
The invoice for your order we enclosed with your package. If you can no longer find the invoice, please feel free to contact our customer service at firstname.lastname@example.org. We will then also gladly send you the invoice by e-mail.