Shipping costs & delivery times
The sending of hearing aids to Germany is free of charge for you. Hearing aid accessories and batteries are also free of charge from a minimum order value of 49€. Otherwise, shipping costs of 3.90€ will be charged.
Within the EU we ship our products with DHL package. Once your parcel has been handed over to DHL, you will receive a shipping confirmation email from us. There is a link and your shipment number (ID) that you can use to track your order. DHL tracking >>
For parcels shipped to third countries, i.e. outside the EU, we use DHL Express Service so that your parcel arrives within 2-5 days.
For orders to the third country, we will show VAT/taxes on the invoice.
Most of the products offered are stocked goods that can be shipped directly. If your product is not in stock, we will ship it to you as soon as possible after receiving the goods from the manufacturer.
Stock goods that do not have to be custom-made (e.g. hearing aid accessories and batteries) are delivered in Germany within 1-3 working days. However, if a hearing aid is adapted to your individual hearing, delivery takes 4-7 business days.
Note: The delivery time details can also be found in the product details as well as in the shopping cart.
1-3 business days:
- Hearing aid accessories
4-7 business days:
- Hearing aids with an individual adjustment
How do I get my invoice?
You will receive the invoice for your order by e-mail. If you can no longer find the invoice or you entered your email address incorrectly, contact our customer service. We will then send you the invoice again by e-mail and update your e-mail address if necessary.