Shipping costs & delivery times
The shipping of hearing aids worldwide is free of charge. Hearing aid accessories and batteries are also free of shipping costs for orders above a minimum value of 49€. Otherwise shipping costs of 3,90€ will be charged.

Worldwide we ship our products with DHL parcel. As soon as your package has been handed over to DHL, you will receive a shipping confirmation by e-mail. In it you will find a link and your shipment number (ID), with which you can track your order. DHL shipment tracking >>

For parcels shipped to third countries, i.e. outside the EU, we use DHL Express Service, so that your parcel arrives within 2-5 days.

For orders to third countries, we will show VAT/taxes on the invoice.

Delivery times
Most of the products we offer are in stock and can be shipped directly. If your product is not in stock, we will send it to you as soon as possible after receiving the goods from the manufacturer.

Stock items that do not require customization (e.g. hearing aid accessories and batteries) will be shipped within 1-3 business days in Germany. However, if a hearing aid is customized to your individual hearing ability, delivery will take 4-7 business days.

Note: You can also find the delivery time information in the product details, as well as in the shopping cart.

1-3 business days:
Hearing Aid Accessories

4-7 business days:
Hearing aids with a custom fitting

How will I receive my invoice?
You will receive the invoice for your order by e-mail. If you can't find the invoice or you entered your email address incorrectly, please contact our customer service. We will send you the invoice again by e-mail and update your e-mail address if necessary.