FAQs

1. SUPPLIES AND SERVICES

a) Services included with hearing aid purchase

All MySecondEar customers have unlimited access to our team of experts, here to answer any question, at any time. With your hearing aid purchase, you also get a 1-year manufacturer warranty that covers any repairs not caused by user damage, as well as unlimited reprogramming, a 30-day trial, and free worldwide shipping to your door.

b) Supplies included with hearing aid purcjhase

The supplies included with your hearing aid purchase will last you through 30-day trial period
  • With Wave Rechargeable and Clara Rechargeable comes hearing aid(s), a carrying case, a charging case, a drying capsule, a cleaning brush, a variety of domes, and earwax guards.
  • With Wave 312 and Clara 312 Battery comes hearing aid(s), a carrying case, a cleaning brush, size 312 batteries, a variety of domes, and earwax guards.
  • With the Aura comes hearing aid(s), a carrying case, a cleaning brush, a cleaning wire, size 10 batteries, a variety of dome sizes, and earwax guards.
  • With Dia II comes hearing aid(s), a carrying case, a cleaning brush, a cleaning wire, size 312 batteries, and a variety of domes.

 

 2. SHIPPING & RETURNS 

 a) Expedited shipping

  • MySecondEar hearing aid orders normally ship within 3 business days from time of purchase. (Purchase must include a hearing test for this process to start)
  • MySecondEar offers free 1-3 days DHL Express shipping

 b) Where we ship

We offer a free DHL express shipping worldwide. Call 030 814 749 53 or email help@mysecondear.com to learn more about shipping to your specific location.

c) Shipping cost

Shipping is free worldwide with DHL express. Our hearing aids ship from Germany, and typically ship within 3 business days from the time your order has been placed (the order must include a hearing test in order for this 3 day process to start). If you live outside Europe and want to learn about shipping to your specific location, call Call 030 814 749 53 or email help@mysecondear.com to learn more.

 d) Returns

Our hearing aids come with a 30-day risk-free trial. If you are not completely happy with your hearing aid within that time learn about the returns process*