MySecondEar Hearing Aid Returns
If you are not 100% satisfied with our hearing aids, we have a no questions asked return policy within 30 days for a full refund. We do not charge restocking fees or any other hidden feeds for returning a device. We make the return process easy by giving you a full refund within the 30 day trial period.
Once we receive the hearing aids back in our office, and provided that the hearing aid(s) are still in good condition, a member of the team will contact you regarding the status of your refund.
If you are returning your hearing devices during your 30 day trial period because they stopped working correctly, please consult our troubleshooting guide first and/or do the following checks:
- Clean the tubes, end pieces and ducts
- Insert new batteries
- Make sure the device is switched on and is not set to the Telecoil function
If you have done all the above checks and are still experiencing trouble with them, please contact us (030 814 749 53), and we’ll do our best to help you benefit from the devices, as well as provide you with a Service Request Number in the case where you do need to send them back. Your return order must have a Service Request Number for it to be processed.
The 30 day trial period will start from the day we ship the device, which will be indicated with an email to the user with tracking information once the hearing aid leaves our office. If you decide to return a product, the mailing date should be no later than 30 days after the shipping date. Also, keep in mind that the returns policy applies to hearing aids and amplifiers only and that we cover the return shipping fees. Also note that for international orders, we cover shipping and customs costs (if applicable).
Note: the returns policy will not apply if a MySecondEar device has been modified or damaged, if the serial number has been altered, or if repairs have been made without the consent and knowledge of MySecondEar. In such case, you will be billed for the full amount of the device. Any promotion is contingent on the hearing device(s) being kept within the 30 day trial period. Any returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase b) all promotional gift(s) must be returned as part of the 30 day trial period for a valid refund.